DAFTAR ISI
BAB I
PENDAHULUAN..................................................................................................1
A.
Latar
Belakang.................................................................................................1
B.
Rumusan Masalah............................................................................................2
C.
Tujuan
Penulisan.............................................................................................2
D.
Manfaat
Penulisan............................................................................................2
BAB II
ISI......................................................................................................................3
A.
Basic
Reservation and Fare Ticketing..................................................................3
B.
Pasasi
Handling................................................................................................8
I.
Handling of
Passenger.........................................................................8
II.
Baggage
Handling..............................................................................13
III.
Lost and
Found.................................................................................14
IV.
Complain
Management.......................................................................15
C.
Cargo
Handling..............................................................................................16
BAB III
PENUTUP.......................................................................................................18
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